Refund & Returns
Refund and Return Policy
Effective Date: 21/06/2023
At Calipackz.co.uk, we are committed to ensuring your satisfaction with our products and services. If you receive a damaged item, we offer a Refund and Return Policy as follows:
- Returns for Damaged Goods 1.1 Damaged Goods: If you receive a damaged item, please contact our customer support team at [email protected] within 7 days of delivery. We accept returns and provide refunds for damaged goods only.
1.2 Return Process: To initiate a return for a damaged item, please contact our customer support team. They will guide you through the return process and provide you with a return shipping label, if applicable.
1.3 Eligibility: To be eligible for a return due to damage, the item must be unused and in its original condition, with no signs of wear or alteration, and in the original packaging.
1.4 Refunds: Once we receive the returned damaged item and assess its condition, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please allow 7 days for the refund to be reflected in your account, depending on your payment provider.
- Contact Us If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [email protected]. Our customer support team will be happy to assist you.
Note: This Refund and Return Policy applies only to purchases made through Calipackz.co.uk and is limited to damaged goods. For purchases made through other channels or retail locations, please refer to their respective refund and return policies.
By making a purchase on Calipackz.co.uk, you acknowledge that you have read, understood, and agreed to our Refund and Return Policy.